Quick answer
ServiceTitan and a done-for-you front office are not substitutes. ServiceTitan's dispatch software page describes a dispatch board with schedule optimization and route planning, and says its software covers the workflow from scheduling and estimates to invoices and payments. It also lists call booking, marketing, and texting customers. A done-for-you front office handles what happens before the job: the website, the lead inbox for calls, texts, and forms, missed-call text-back, follow-up, and review requests, built and run for you. If ServiceTitan already runs your jobs, keep it. Contractor Systems connects to ServiceTitan. Advanced is $297 a month. Pro is $597 a month and adds the AI receptionist and estimate follow-up.
Who owns what?
The ServiceTitan column comes from ServiceTitan's dispatch software page (checked Oct 24, 2026). It lists only what that page says, not every ServiceTitan feature or add-on.
| Job to be done | ServiceTitan | Contractor Systems |
|---|---|---|
| Dispatch board, scheduling, and route planning | ServiceTitan | Not included. Stays in ServiceTitan. |
| Estimates, invoices, and payments | ServiceTitan | Not included. Stays in ServiceTitan. |
| Call booking and texting customers | Listed on that page | One lead inbox for calls, texts, and forms on Advanced |
| Contractor website, built and hosted | Not described on that page | Included on Advanced |
| Missed-call text-back | Not described on that page | Included on Advanced |
| Google review requests | Not described on that page | Included on Advanced. Every customer gets the Google review link. |
| Who sets it up | You configure your ServiceTitan account | We build it, connect it, and keep it running |
How the two connect
- Web and ad leads booked into ServiceTitan
- Customer records matched by phone number so you don't get duplicates
- Review requests after the job is closed
- Call tracking by source so you know which ads pay
More on the connection: integrations. Where the line between the two kinds of software sits: CRM vs field service software for contractors.
See the front office features
- One lead inbox (Advanced)
- Missed-call text-back (Advanced)
- Google review requests (Advanced)
- Estimate follow-up (Pro)
- AI receptionist (Pro)
- All features
Questions
Is Contractor Systems a ServiceTitan alternative?
No. ServiceTitan runs the work: dispatch, scheduling, estimates, invoices, and payments. Contractor Systems runs the front office: the website, lead inbox, missed-call text-back, follow-up, and review requests. If ServiceTitan already works for your jobs, keep it and connect the two.
Does Contractor Systems work with ServiceTitan?
Yes. ServiceTitan handles dispatch, pricing, and the trucks. Contractor Systems sits in front of it: the website, the ads, the missed calls, and the reviews, with every new customer pushed into ServiceTitan clean.
What does a done-for-you front office cost?
Advanced is $297 a month, with a one-time $297 setup fee on monthly billing that quarterly and annual billing waive. Pro is $597 a month and adds the AI receptionist and estimate follow-up. No contracts on monthly or quarterly plans.
When should a contractor change field service software instead?
When the field side is what is failing: scheduling, the crew's mobile app, job history, or invoicing. Slow replies to new leads and quiet estimates are front-office problems, and replacing ServiceTitan does not fix them.
Related: what a done-for-you front office for contractors is, Jobber vs a done-for-you front office, Housecall Pro vs a done-for-you front office, best CRM for a small HVAC company, GoHighLevel alternative, Podium alternative.