Trades · Plumbers · Updated October 29, 2026
Plumbing answering service: a virtual receptionist for plumbers
A plumbing answering service answers the phone for a plumbing company and books the next step. This virtual receptionist is the All Hours AI receptionist. It answers 24/7, including business hours. Included on Pro at $597 a month.
By Kyle Burt, Co-founder
Transcript
Quick answer
A plumbing answering service answers the phone for a plumbing company and books the next step. This virtual receptionist is the All Hours AI receptionist. It answers 24/7, including business hours. Included on Pro at $597 a month. Pro includes 1,000 minutes. That is on top of everything in Advanced: the website, lead inbox, follow-up, missed-call text-back, and review requests. Monthly billing has a one-time $597 setup fee. Quarterly and annual billing waive it. After Hours is $147 a month if you add it to Advanced. Answers nights, weekends, and holidays. Takes the message and texts it to you. It does not answer during business hours.
What is an AI receptionist for plumbers?
An AI receptionist for plumbers answers every call 24/7, flags emergencies, and books the estimate. A missed call gets a text in seconds. Pro is $597 a month and includes the All Hours AI receptionist. After Hours is $147 a month. Answers nights, weekends, and holidays. It does not answer during business hours. The office is in Lakewood Ranch, FL. We work with contractors in person across the Suncoast and Tampa Bay, and remotely anywhere in the US.
Does this work for contractors outside Florida?
The office is at 6901 Professional Pkwy E, Ste 232, Lakewood Ranch, FL 34240. The phone is (775) 297-0297. We work with contractors outside the 941. Most of our clients are on the Suncoast between Tampa and Fort Myers, and everything we build runs remotely, so distance isn't a limit. The service-area pages name Florida cities. Pro is $597 a month and includes the All Hours AI receptionist. Answers 24/7, including business hours. It answers in English and Spanish. Advanced is $297 a month and does not include the receptionist.
Plumbing virtual receptionist
A plumbing virtual receptionist answers the phone for a plumbing company and books the next step. It is the All Hours AI receptionist: software that answers in a voice, not a person at a call center. Picks up when you can't, in a natural voice, in English and Spanish. Add it to Advanced or get it on its own. Pro and Master include All Hours. Pro is $597 a month and includes the All Hours AI receptionist (1,000 minutes). Answers 24/7, including business hours. Qualifies the job and flags emergencies. Books estimates on your calendar. Transfers to you live when you're free. After Hours is $147 a month for 350 minutes, added to Advanced or on its own. Answers nights, weekends, and holidays. Takes the message and texts it to you. It does not answer during business hours. Advanced is $297 a month and does not include the receptionist.
Live answering service vs an AI receptionist for plumbers
A live answering service is a person who answers and takes a message to pass along. What that person is allowed to book depends on the service. This page does not quote a price for a live answering service. A plumbing call center is that same kind of staffed service: people answer the phone. This receptionist is not a plumbing call center, and this page does not quote a call center's price. The plumbing virtual receptionist on this page is the All Hours AI receptionist. Picks up when you can't, in a natural voice, in English and Spanish. Add it to Advanced or get it on its own. Pro and Master include All Hours.
Pro is $597 a month and includes the All Hours AI receptionist (1,000 minutes). Answers 24/7, including business hours. Qualifies the job and flags emergencies. Books estimates on your calendar. Transfers to you live when you're free. After Hours is $147 a month for 350 minutes, added to Advanced or on its own. Answers nights, weekends, and holidays. Takes the message and texts it to you. It does not answer during business hours. Advanced is $297 a month and does not include the receptionist.
What happens to an after-hours plumbing emergency call?
You set the after-hours rules. A burst pipe, a sewer backup, or a water heater leaking at the bottom is an emergency call. A water heater replacement, a repipe, or a fixture install that can wait for an estimate is a routine call. On Pro, All Hours answers 24/7, including business hours. Qualifies the job and flags emergencies. It books the estimate, and it can transfer to you live when you're free. You can also route after-hours calls to ring your on-call plumber so a true emergency reaches a person.
Missed calls still get a text within seconds. That text-back is included on Advanced and on Pro. After Hours is $147 a month for 350 minutes, added to Advanced or on its own. Answers nights, weekends, and holidays. Takes the message and texts it to you. It does not answer during business hours.
Example
Bayside Plumbing
Answered · Homeowner
11:04 PM
Burst pipe. Homeowner · 11:04 PM
This is Bayside Plumbing. That's an emergency. I'm flagging it and booking the estimate. 11:04 PM
Can I hear the AI receptionist?
Yes. Listen to the AI receptionist on the homepage. The published sample is a roofing call. It shows the same receptionist taking a name and address, checking the calendar, and booking the visit. You can also call (775) 297-0297 to try the line.
The All Hours receptionist answers in a natural voice, in English and Spanish, and uses your greeting, your tone, and your call flow. It knows your services, your area, and your hours. Every call is logged in the lead inbox.
Example on the homepage
(775) 297-0297
The published sample is a roofing call.
How does it handle an emergency call versus a routine call?
The All Hours receptionist qualifies the job and flags emergencies. A burst pipe, a sewer backup, or a water heater leaking at the bottom is an emergency call. A water heater replacement, a repipe, or a fixture install that can wait for an estimate is a routine call. It books the estimate, and it can transfer to you live when you're free.
You set the after-hours rules. Missed calls still get a text within seconds, and you can route after-hours calls to ring your on-call plumber so a true emergency reaches a person. That text-back is included on Advanced and on Pro. Read the plumber page, how missed-call text-back works, and after-hours answering for contractors.
The plumbing version is missed-call text-back for plumbers.
- 1Call comes in
- 2Answered
- 3Qualified
- 4Booked
- 5Text confirmation
- 6Shows in the lead inbox
Burst pipe. Emergency flagged. Estimate booked.
Does it book into your calendar or your dispatch software?
It books the estimate on your calendar. The customer gets a confirmation and a reminder by text. If you already run Jobber, Housecall Pro, or ServiceTitan, Contractor Systems connects to that software so the lead is in the tool you dispatch from. It does not replace those products. The same connection covers Service Fusion and FieldPulse.
HVAC and roofing companies use the same receptionist and the same connections. The full list is on integrations.
Calendar
It books the estimate on your calendar.
Text
The customer gets a confirmation and a reminder by text.
Dispatch
Jobber, Housecall Pro, or ServiceTitan
Service Fusion and FieldPulse
What is the difference between Pro and Advanced?
Advanced is the website, the leads, the follow-up, and the reviews, and you still answer the phone. Pro is that system with the phones handled: 1,000 All Hours receptionist minutes a month, about 500 calls a month and roughly 17 a day if calls average 2 minutes across a 30-day month.
All Hours
Answers 24/7, including business hours
English + Spanish
English and Spanish
1,000 minutes a month
1,000 minutes
Emergency flagging
Flags emergencies
Live transfer
Transfers live when you're free
Pro
$597/mo
The receptionist is included.
$597 setup on monthly billing, waived quarterly and annual.
| Advanced | Pro | |
|---|---|---|
| Price | $297/mo. $297 setup on monthly billing, waived quarterly and annual. | $597/mo. $597 setup on monthly billing, waived quarterly and annual. |
| Included | Custom website, lead inbox, automatic follow-up, missed-call text-back, review requests, tracked business number, booking and reminders. | Everything in Advanced, plus the All Hours AI receptionist, AI website chat that books estimates, past-customer reactivation, and a drafted reply to every Google review. |
| Receptionist | Optional. After Hours is $147/mo for 350 minutes (about 6 calls a day). Answers nights, weekends, and holidays. It takes the message and texts it to you. It does not answer during business hours. All Hours is $297/mo. Answers 24/7, including business hours. | Included. All Hours, 1,000 minutes. Answers 24/7, including business hours. Qualifies the job, flags emergencies, books the estimate, and transfers live when you're free. |
| Reviews | Every customer gets asked after the job, and every customer gets the Google review link. | The same review request, plus a drafted reply to every Google review. |
Extra minutes are $47 per 300 minutes. Call counts assume 2-minute calls and a 30-day month. Full figures are on pricing. Website-only prices are on best website company for contractors. The software comparison is Contractor Systems vs. a GoHighLevel agency.
Questions
What is a plumbing answering service?
A plumbing answering service answers the phone for a plumbing company, gets the job, and books the next step. The virtual receptionist on this page is the All Hours AI receptionist. Pro is $597 a month and includes the All Hours AI receptionist (1,000 minutes). Answers 24/7, including business hours. Qualifies the job and flags emergencies. Books estimates on your calendar. Transfers to you live when you're free. After Hours is $147 a month for 350 minutes, added to Advanced or on its own. Answers nights, weekends, and holidays. Takes the message and texts it to you. It does not answer during business hours. Advanced is $297 a month and does not include the receptionist.
What is a plumbing contractors answering service?
A plumbing contractors answering service is that same virtual receptionist for a plumbing company. It books the estimate on your calendar. If you already run Jobber, Housecall Pro, or ServiceTitan, Contractor Systems connects to that software so the lead is in the tool you dispatch from. It does not replace those products. The same connection covers Service Fusion and FieldPulse. Pro is $597 a month and includes the All Hours AI receptionist (1,000 minutes). Answers 24/7, including business hours. Qualifies the job and flags emergencies. Books estimates on your calendar. Transfers to you live when you're free. Advanced is $297 a month and does not include the receptionist.
What is a plumber answering service?
A plumber answering service is the same product: the phone is answered for the plumbing company, including when the plumber is on a job. Pro is $597 a month and includes the All Hours AI receptionist (1,000 minutes). Answers 24/7, including business hours. Qualifies the job and flags emergencies. Books estimates on your calendar. Transfers to you live when you're free. Picks up when you can't, in a natural voice, in English and Spanish. Add it to Advanced or get it on its own. Pro and Master include All Hours.
What is a plumbing call answering service?
A plumbing call answering service answers the call itself. It is not only a text. Missed-call text-back is the text that goes out within seconds when a person does not pick up, and it is included on Advanced and on Pro. Pro is $597 a month and includes the All Hours AI receptionist (1,000 minutes). Answers 24/7, including business hours. Qualifies the job and flags emergencies. Books estimates on your calendar. Transfers to you live when you're free.
What is a 24/7 plumbing answering service?
A 24/7 plumbing answering service, on this page, is All Hours. Answers 24/7, including business hours. Pro is $597 a month and includes the All Hours AI receptionist (1,000 minutes). Answers 24/7, including business hours. Qualifies the job and flags emergencies. Books estimates on your calendar. Transfers to you live when you're free. After Hours is $147 a month for 350 minutes, added to Advanced or on its own. Answers nights, weekends, and holidays. Takes the message and texts it to you. It does not answer during business hours.
What is a plumbing virtual receptionist?
A plumbing virtual receptionist answers the phone for a plumbing company and books the next step. It is the All Hours AI receptionist: software that answers in a voice, not a person at a call center. Picks up when you can't, in a natural voice, in English and Spanish. Add it to Advanced or get it on its own. Pro and Master include All Hours. Pro is $597 a month and includes the All Hours AI receptionist (1,000 minutes). Answers 24/7, including business hours. Qualifies the job and flags emergencies. Books estimates on your calendar. Transfers to you live when you're free. After Hours is $147 a month for 350 minutes, added to Advanced or on its own. Answers nights, weekends, and holidays. Takes the message and texts it to you. It does not answer during business hours. Advanced is $297 a month and does not include the receptionist.
What is the difference between a live answering service and an AI receptionist for plumbers?
A live answering service is a person who answers and takes a message to pass along. What that person is allowed to book depends on the service. This page does not quote a price for a live answering service. The virtual receptionist on this page is the All Hours AI receptionist. Picks up when you can't, in a natural voice, in English and Spanish. Add it to Advanced or get it on its own. Pro and Master include All Hours. Pro is $597 a month and includes the All Hours AI receptionist (1,000 minutes). Answers 24/7, including business hours. Qualifies the job and flags emergencies. Books estimates on your calendar. Transfers to you live when you're free. After Hours is $147 a month for 350 minutes, added to Advanced or on its own. Answers nights, weekends, and holidays. Takes the message and texts it to you. It does not answer during business hours.
What happens to an after-hours plumbing emergency call?
You set the after-hours rules. A burst pipe, a sewer backup, or a water heater leaking at the bottom is an emergency call. A water heater replacement, a repipe, or a fixture install that can wait for an estimate is a routine call. On Pro, All Hours answers 24/7, including business hours. Qualifies the job and flags emergencies. It books the estimate, and it can transfer to you live when you're free. You can also route after-hours calls to ring your on-call plumber so a true emergency reaches a person. Missed calls still get a text within seconds. That text-back is included on Advanced and on Pro. After Hours is $147 a month for 350 minutes, added to Advanced or on its own. Answers nights, weekends, and holidays. Takes the message and texts it to you. It does not answer during business hours.
Is the AI receptionist only for plumbers?
No. Pro is $597 a month for every trade. This page is the plumbing version: emergency calls, water heater and repipe estimates, and the field-service tools plumbers already use. HVAC companies and roofers get the same All Hours receptionist. HVAC · Roofing.
What happens if I use all the receptionist minutes?
Add more in blocks of 300 minutes for $47. You get a heads-up before you run out. There are no per-minute overage rates.
Can I add the receptionist to Advanced later?
Yes. Stay on Advanced at $297 a month and add the After Hours receptionist for $147 a month (350 minutes) or the All Hours receptionist for $297 a month (1,000 minutes). Answers nights, weekends, and holidays. It does not answer during business hours. Answers 24/7, including business hours. The Pro package already includes the All Hours receptionist. You can switch packages at any time. Changes take effect on your next billing date.
Does every customer get the Google review link?
Yes. Every customer gets asked after the job, and every customer gets the Google review link. If a customer is unhappy, they can also tell you privately so you can follow up. The Google link stays available either way. Pro also drafts a reply to every Google review.
Every plumbing call answered, including Sunday night.
Pro is $597/mo and includes All Hours. No contracts on monthly or quarterly plans. Annual plans are paid up front for the year.